Thanks in I found both which server and under which credentials we are running the Azure AD Powershell module (v1.0) and ran the upn rename as described, and now the username on O365 Admin shows the new name! I really dont want to create a new user account to address a name change due to everything this user has access to. I've created a new test account to start over, and wanted to ask the community for some suggestions. This seems like it should be simple so as to keep the current user SID but I cannot get it to work. I dont have Powershell access, we manage 90% of our users and accounts through AD and a few from the 365 side. Past experience with this has always been problematic in some way, usually throwing a sync error that involved some Powershell voodoo from a senior admin who had access to do that with the exchange 365 side of things. Logged into the machine with the new name fine but O365 kept looking for the old email login name even after 24 hours, although the aliases showed up on the 365 user panel correctly, the login name still showed the old name. I then went into AD and right-clicked the account and did a Rename, change all the last name parameters for the name, username, mailnickname, and email prefix, with proxyaddress set to SMTP for new name and smtp for the old name. I created a test account and after the mailbox was finished building, logged into a system as the test user and verified mail was functioning. We have O365 and manage accounts through Active Directory. I have a user who got married and we need to change their last name. Ive read alot of posts on this but am still struggling with it.
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